Refund policy

We want you to love your purchase from Alcove Home. If something isn't right, here's how returns and refunds work.

Return Window
You have 30 days from the date you receive your item to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging.

How to Start a Return
Contact us at support@alcovehome.shop with your order number and the reason for the return. We'll confirm your return is approved and tell you where to send it.

Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Refunds
Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take a bit longer to show it.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or wrong, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund at no extra cost.

Exceptions
Sale items and gift cards are final sale, unless required by law.

Questions
Contact us anytime at support@alcovehome.shop.